Privacy Policy

1. Introduction

marathonbet ("we," "us," "the Platform") is committed to protecting the privacy and personal data of all users ("you," "Player," "Data Subject") who access and use our online casino and sports betting services. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It also reflects our obligations under PAGCOR's data governance requirements applicable to licensed gaming operators in the Philippines.

marathonbet acts as the Personal Information Controller (PIC) in respect of the personal data you provide to us. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with RA 10173.

2. Personal Data We Collect

We collect personal data from you in the following categories, depending on how you interact with the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID) collected during account registration and KYC verification.
• Contact Data: Email address, Philippine mobile number, and residential address.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card details). We do not store full card numbers; payment processing is handled by certified payment processors.
• Account & Transaction Data: Username, account balance, deposit and withdrawal history, betting history, bonus usage, and session logs.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies or similar identifiers.
• Usage Data: Pages visited, games played, time spent on the Platform, click-stream data, and feature interactions.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and session time preferences, which are processed to fulfill our duty of care obligations.

We collect data directly from you (e.g., during registration), automatically (e.g., via cookies and server logs), and from third parties (e.g., identity verification providers, payment processors, and fraud prevention services).

3. How We Use Your Personal Data

marathonbet uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your marathonbet account, including verifying your identity and eligibility.
• Service Delivery: To provide access to games, betting markets, live casino services, and all other features of the Platform.
• Payment Processing: To process deposits, withdrawals, and refunds via your chosen payment method.
• KYC & AML Compliance: To verify your identity, detect and prevent fraud, money laundering, and other financial crimes, as required by Philippine law and PAGCOR regulations.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of gambling-related harm.
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest, and always subject to your right to opt out.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, security, and user experience of the Platform.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR requirements, court orders, and regulatory requests.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, marathonbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the Platform services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

marathonbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, Maya, and banking partners require certain data to process your transactions securely.
• Identity Verification Providers: Third-party KYC and AML service providers assist us in verifying your identity and screening against sanctions lists.
• Game Providers: Licensed game studios and software providers may receive limited technical data necessary to deliver their games on our Platform.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies may receive data as required by law or regulatory mandate.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants engaged by marathonbet, subject to professional confidentiality obligations.
• Fraud Prevention Services: Third-party providers that help us detect and prevent fraudulent activity on the Platform.

All third-party processors engaged by marathonbet are required to handle your data in accordance with RA 10173 and are bound by contractual data processing agreements that prohibit unauthorized use or disclosure.

6. Cookies & Tracking Technologies

marathonbet uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These cannot be disabled as they are required for security, session management, and core functionality.
• Performance & Analytics Cookies: Help us understand how players interact with the Platform so we can improve performance and user experience. Data collected is aggregated and anonymized where possible.
• Functional Cookies: Remember your preferences (e.g., language, display settings) to personalize your experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. We do not use cookies to track your activity across unrelated third-party websites.

7. Data Security

marathonbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial and identity information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication options for player accounts.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your marathonbet login credentials. If you suspect unauthorized access to your account, contact our support team immediately.

8. Data Retention

marathonbet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. Our general retention guidelines are:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLC and PAGCOR requirements.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction or identification.

9. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by marathonbet:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate, incomplete, or outdated personal data we hold about you. You can update basic account details directly through your account settings.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, where consent has been withdrawn, or where processing is unlawful — subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal or regulatory obligations.
• Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer (DPO) using the details provided in Section 13. We will respond to all verified requests within fifteen (15) business days, as required by RA 10173. We may need to verify your identity before processing your request.

10. Children's Privacy

marathonbet is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years, in accordance with Philippine gaming regulations. Our registration process includes age verification steps designed to prevent minors from accessing the Platform.

If we become aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on marathonbet, please contact our support team immediately so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control software and to monitor their children's online activity to prevent unauthorized access to gambling platforms.

11. International Data Transfers

marathonbet primarily processes and stores personal data within the Philippines. In certain circumstances, your data may be transferred to, or accessed by, service providers located outside the Philippines — for example, cloud infrastructure providers or internationally operating game studios.

Where such transfers occur, marathonbet ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under RA 10173. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions recognized as providing adequate data protection standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject always to the protections outlined in this Privacy Policy.

12. Changes to This Privacy Policy

marathonbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

If you have concerns about any proposed changes to this Privacy Policy, you may contact our Data Protection Officer before the changes take effect.

13. Contact & Data Protection Officer

marathonbet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat widget on the Platform — the fastest way to reach our support team.
• Email (DPO): [email protected] — for data privacy-specific inquiries and rights requests.
• General Support Email: [email protected]

Please note that all email addresses above are displayed as plain text for informational purposes only and are not clickable links. When submitting a data rights request by email, please include your full name, registered email address, and a description of your request so we can verify your identity and respond efficiently.

For complaints that remain unresolved after contacting us, you may escalate your concern to the National Privacy Commission (NPC) of the Philippines. For more information about your rights and the NPC's complaint process, visit the NPC's official channels.

For responsible gaming support, please visit our Responsible Gaming page. For general platform information, see our FAQ or About Us page.